Welcome to Souqmarine.com
We ship to the United Arab Emirates, Qatar, Bahrain, Saudi and the Unites States, and more countries are coming soon. If your country not listed with us, please send us an email and let us know your country, we will check if possible to send to your country.
Shipping usually takes around 7 – 30 Days to the destinations mentioned above, and please take in consideration the products preparation time about 3 Days.
The shipping cost will be shown on the checkout page.
Please consider any holidays that might impact delivery times.
At souqmarine.com, we work with big vendors from all over the world to share their products, some of the products are shipped directly from vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
Tracking your order:
We will inform you once your item is dispatched, we will send you the tracking number in order to track your shipment. Tracking information is available within 2-5 days. You can track your order.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at info@souqmarine.com if you believe you have provided an incorrect shipping address.
Returns:
By placing an order on souqmarine.com you have a peace of mind, we are responsible for the cost of return shipping back to souqmarine.com if your item didn’t match your order or has a defective or damaged. Please refer to our Return Policy for further information on how to make a return.
Lost/Stolen Packages
souqmarine.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you. If you have any further questions on how to do this please reach out to our customer support team at info@souqmarine.com.
Last updated on Oct 19,2024